For any support issues regarding your hosting account, contact HostGator or IX Web Hosting directly using the support lines at their sites. There is a quick and instant online chat service to help you with any problem you might have.  

Please note that only HostGator and IX Web Hosting offer the web hosting service and not Reliable Domain Hosting.  We are not answerable in case you experience any down-time with your website or email accounts.  Contact them and they will assist you.  

Email us in case you would like assistance in acquiring a domain name, having your website designed and advice on who best can provide professional and reliable web hosting for you.
In case you don't have a credit card but would like to pay for professional and reliable web hosting by alternative payment modes (e.g. Wire or Bank Transfer), let us know and we'll support you.